In the Yatta J-Store online shop you will see 4 indications regarding the availability of our products.
The product is in our physical store and is ready to ship at any time.
The product is in one of our supplier's warehouses and is shipped in 7 to 21 business days.
If the order contains a product that we can only procure outside the European Union due to shortage or negligence by our main suppliers, the shipment may be delayed by up to 30 working days, something which you will be informed immediately about via phone or the email you provided us.
The product either hasn't been released yet on the market, or is expected to be back in stock soon, but you are given the opportunity to pre-order it and receive it as soon as it is in stock.
The indications 01–12 refer to the estimated month of arrival and correspond to each month of the year (01 for January, 02 for February, 03 for March, and so on).
The indications Q quarter refer to the arrival period and are translated into 4 quarters:
- Q1: January, February and March
- Q2: April, May and June
- Q3: July, August and September
- Q4: October, November and December
Please note that in some cases our suppliers may delay or postpone a product's arrival, due to inability to receive stock from manufacturers. If this happens, you will be immediately informed of the new expected arrival date.
The product is out of stock, but we give you the opportunity to join our Waitlist and be notified as soon as the product is back in stock.
Additionally, you may contact us so can we try to find the product and bring it for you.
Your orders at yatta.gr can be paid in the following ways.
You make your payment with a credit or debit card.
We accept all major credit cards (Visa, MasterCard, Maestro, etc.). Credit or debit card transactions are made via Worldline's gateway, which will redirect you to its secure payment environment after Placing an Order.
You make your payment via Iris. Iris transactions are made via Worldline's gateway. After Placing the Order, the QR code for making the payment will appear.
You make your payment directly to our Eurobank bank account. Use your Order ID as payment reference. Your order will not be shipped until the funds have cleared in our account.
Account Holder: BASARIS KYRIAKOS ALEXANDROS
Account Number: 0026.0211.67.0201425890
IBAN: GR8402602110000670201425890
Please note that the ordered stock is reserved for up to 24 hours after the order is placed. If the funds are not cleared in our account within 24 hours, then the order will be canceled and the stock will not be reserved further.
You make your payment via PayPal's gateway. Please note that the provision of the service has an additional cost of 1€, which is added to the order's total.
The Yatta J-Store online shop can serve customers throughout Greece, Cyprus, Bulgaria and Romania.
When completing your order (Checkout page) you can choose between the following shipping companies:
- BOX NOW
- Geniki Taxydromiki
Shipping costs for each order range from 2.50€ to 50€, depending on the destination, the selected shipping method and the volume/weight of the package (the exact amount appears when filling in the shipping address of your order on the Cart and Checkout pages). For each order over 69€ (excluding Cyprus, Bulgaria and Romania destinations), shipping is free!
Please note that in rare cases where the shipping address is in a remote area, additional charges may apply, which you will be informed of prior to processing/shipping the order via email or phone. In such an event, you may, upon prior arrangement, collect your order from the nearest urban center to avoid additional costs.
Alternatively, if the shipping address of the order is within the Region of Central Macedonia, then you can choose to pick up your order from our physical store (Petrou Syndika 44, Thessaloniki) without additional charge during our opening hours, on the next business day after the order.
If you wish to configure the method of receiving the order (e.g. specific time and day, collection from a carrier's distribution point, etc.) then you must fill in your instructions in the “Order Notes” field when completing the order (Checkout page). Please note that we can't guarantee and aren't responsible for the compliance of the customer's instructions by the carrier.
If you wish to add delivery instructions after the Order has been placed, then you must contact us on the same business day if the order was placed before 14:00, or the next business day by 12:00.
Orders are shipped between 11:30 AM and 4:30 PM, Monday through Saturday (excluding holidays). AS long as the items your ordered are in stock, the package will arrive in your hands within 2 to 9 business days from the date of shipment (depending on destination), barring unforeseen circumstances (adverse weather conditions, strikes, etc.).
All pre-order items are shipped within 14 business days after the listed arrival period (Q1–Q4) or estimated month of arrival. For example, if a product bears a Q1 indication, it will ship within the first two weeks of April. Similarly, if a product bears a 01 indication, it will ship within the first 2 weeks of February. Please note that pre-order items are often shipped to us earlier than expected, which means you may receive your package sooner!
To find out what stage your package's delivery is in, fill in the tracking number you receive in the corresponding field of the shipping service that undertook it.
At Yatta J-Store, every registered member earns points with every purchase they make. Your registration can be done upon completion of your first purchase or upon request at our physical store.
For every €1 spent on purchases, you earn 3 points. Each product has a relevant indication of the total points you can earn with its purchase. The points will be automatically credited to your account after receipt of your order.
You can view your available points, as well as other information, in the corresponding tab of your account at any time. It is noted that points do not have an expiration date.
Each point you earn is equivalent to €0.01 and can be redeemed before placing of your order (Checkout page), by filling in the corresponding field. For example, if you choose to redeem 100 points, then a €1 discount will be credited to your order. You can redeem as many points as you want, whenever you want, without any restrictions.
If you notice that there has been a problem with redeeming your points, please contact us as soon as possible so we can resolve it.
The customer has the right to return or get a refund for any purchase made through yatta.gr, within 14 calendar days from the date of receipt of the product, if:
- the product they received is defective, damaged in transit or different from what they ordered and they want a replacement or a refund.
- they want to exchange the product for another of lesser, equal or greater value (transaction adjustment upon agreement).
- they want to return the product for personal reasons.
Please note that we do not have a warranty policy. We are not responsible for any damage caused by normal wear and tear, misuse or destruction during the opening of packages and unsealing of products. For security reasons and streamlined order processing, we always maintain records that illustrate the condition of packages and their contents before they are shipped.
To initiate a return or refund process, the following conditions must be met:
- The request and the reason must be communicated exclusively within 14 calendar days from the date of receipt of the product by the customer. After the deadline, the request cannot be accepted.
- The customer must have proof of purchase of the product in either physical or digital form.
- In the event that the product received by the customer is defective, then the customer must keep a digital file depicting the defect.
- In the event that the product received by the customer has been damaged during transport, then the customer must keep a digital file depicting the package before opening it.
- In the event that that the product received by the customer is different from the one they ordered, then they must not have used the product, nor in any way altered or destroyed its packaging and any distinctive tags or labels it may carry. Specifically, the product must not:
- have been unsealed (e.g. box set, video game, etc.).
- bear obvious signs of use that occurred after its purchase if it is a product that is available on the market without being sealed or without packaging (e.g. single book, plushie, etc.).
- have been removed from its original box and/or the box has been damaged and/or any protective films/bags containing parts of it have been torn (e.g. figure).
- be damaged or missing parts/components for reasons not due to our fault or manufacturing defects.
- In the event that the customer wants to change a product, then everything stated in paragraph 5 of this section applies, and additionally the product must not be a gift card or a book.
- In the event that the customer wants to return the product for personal reasons, then everything stated in paragraphs 5 and 6 of this section applies, and additionally the product must not have been:
- purchased with an invoice.
- purchased by using a discount coupon.
- purchased as a pre-order or a backorder.
The customer shall contact our Customer Service department either via email ([email protected]), or by phone (2317006900), or by filling out our Withdrawal Request's form, within 14 calendar days from the date of receipt and notify their request for product change or refund. After contact, they shall send the product they received along with its receipt, and in appropriate packaging that protects the product, to the following address:
Yatta J-Store, Petrou Sindika 44, Thessaloniki 54643
It is clarified that in the event of incorrect shipment or a defective product, all costs for returning the order to our headquarters, its possible replacement shipment, as well as any commissions (e.g. retained bank payment costs) are borne by us. In any other case, the aforementioned costs are borne entirely by the customer. The customer is obliged to send the product without undue delay and strictly within 14 calendar days from the day the request was notified, otherwise the procedure will be terminated.
Upon receipt of the returned product at our headquarters, the customer will be notified and the product will undergo the necessary quality control within 7 business days, so that the request for a product exchange or refund can be approved or rejected. Once the request is approved or rejected, we will notify the customer again. If the request is approved, we commit to refunding the monetary value of the product (with credit to the original payment method) or replacing and reshipping it within 3 business days.
Our physical store is located at Petrou Syndika 44 in the eastern center of Thessaloniki and is easily accessible by both metro and city buses.
You get off at the Analipsi stop from any direction and walk for less than 200 meters (1–2 minutes).
From downtown:
- With lines 3K, 5, 5A and 6 you get off at the Petrou Syndika stop and walk for 750 meters (7–8 minutes).
- With lines 7, 33, 33A, 39 and 39A you get off at the Analipsi stop and walk for 80 meters (1 minute).
- With lines 2K, 31 and 32N you get off at the Botsari stop and walk for 650 meters (6–7 minutes).
Towards downtown:
- With lines 3K, 5, 5A, 5B and 6 you get off at the Analipsi stop and walk for 600 meters (5–6 minutes).
- With lines 7, 33, 33A, 33B, 39, 39A and 39B you get off at either the Galaxias stop or the Analipsi stop and walk for 250 meters (2–3 minutes).
- With lines 2K, 31 and 32N you get off at the Vrysaki stop and walk for 650 meters (6–7 minutes).
- With line 30 you get off at the Kritis stop and walk for 600 meters (5–6 minutes).